Cancellation Policy

One standard policy. Clear refunds. No surprises.

We use a unified policy across all properties—so you always know exactly what to expect.

When Guests Cancel

100%

5+ days before

Full refund

50%

2-5 days before

Half refund

0%

<48 hours

No refund

Pro-rated

After check-in

Unused nights

Examples

₹10,000 booking cancelled 7 days before check-in: Full ₹10,000 refund
₹15,000 booking cancelled 3 days before check-in: ₹7,500 refund (50%)
₹20,000 booking cancelled 1 day before check-in: No refund

When Hosts Cancel

Guests always get 100% refund

If a host cancels for any reason, you receive a full refund.

For hosts: Cancelling confirmed bookings affects your listing visibility and may result in penalties. First cancellation triggers a warning; repeated cancellations can lead to account suspension.

Guest No-Shows

If you don't arrive and don't cancel, the host receives their full payout. The booking is treated as completed.

Always cancel through the app if you can't make it.

Extenuating Circumstances

Natural disasters, medical emergencies, government travel bans—we review these case by case and may provide full refunds outside the normal policy.

Documentation required. Contact support within 14 days.

For complete details including refund processing times and dispute resolution:

Read Full Cancellation Policy