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Communicating with guests
Best practices for guest communication
Last updated: 31 January 2026
Good communication leads to better reviews and repeat bookings.
When to message
- After booking confirmation: Welcome and provide initial info
- 1-2 days before check-in: Send detailed check-in instructions
- On check-in day: Confirm arrival and offer help
- During stay: Check in once to ensure everything is okay
- After checkout: Thank them and request a review
Tip: Response time affects your listing ranking. Try to respond within 1 hour during business hours.